9/16/2020 2:00PM ET - We are aware of an issue preventing certain users from logging into SureDone. They may receive an error message "User Pool Client xxx Does Not Exist". This is being actively worked on.
13th September 2019
SureDone Primary ApplicationeBay Order Import
eBay is returning "Internal error to the application" when we ask them for certain new orders. We have opened a support issue with them. We recommend logging into your eBay console to verify you are receiving orders and to update tracking informatio.
Update: 6:16pm Eastern / eBay has internally upgraded this to a priority one issue and is continuing to investigate.
Update: 6:22pm Eastern / It appears as if there may also be duplicated orders importing
Update: 9/14/2019 - eBay has resolved the issue with a bug on their side causing this problem.