8:49PM Eastern: We have updated our certificates and the system is fully online.
7:00PM Eastern: While they should be auto-renewing and auto-installing, our SSL certificate for our app, www and storefront sites has encountered an issue. We're manually installing a new one and the system should be back online shortly.
6:07PM Eastern: Amazon has informed us that the components of their system we use "have now recovered". We have confirmed that logins appear to be back to normal as does the rest of the platform. We're going to call this outage DONE for the moment. Thank goodness. Obviously we'll continue to monitor, and if you see any lingering issues please open a support ticket ASAP. To our American customers, have a wonderful Thanksgiving. To everyone else, have an amazing Thursday tomorrow.
3:35PM Eastern: It appears that the system is starting to return. Logging in is intermittent, so if it doesn't work the first time - try again. Refresh your page if you get an error. As of 3:15PM eastern, Amazon stated "... (We) expect full recovery to still take up to a few hours."
1:47PM Eastern: Amazon just stated on their status page "The team has identified the root cause and is working on resolving the issue affecting this subsystem."
1:02PM Eastern: It doesn't help, but this Amazon outage is going to end up being on the all time biggest outages list. We're all as frazzled as you probably are. Talk about timing - right before Black Friday and CyberMonday. We're keeping an eye on this minute by minute so you'll know as soon as we know. AWS outage has taken down a big chunk of the internet
12:16PM Eastern: Amazon has said they are still working on the issue. This issue is also affecting companies like SiriusXM, Ancestry.com, Dish Network, Ring.com, Vonage and other companies beyond SureDone. We're confident that Amazon is treating this issue with the utmost urgency.
10:35AM Eastern: Amazon AWS is experiencing issues with their authentication platform which is what is preventing users from logging into SureDone. Please see https://status.aws.amazon.com/ for additional information. Once Amazon clears up the issue on their side, the SureDone issue should disappear.
10:30AM Eastern: We're experiencing an issue with the AWS authentication server that is blocking new logins. We're currently investigating.
11:28AM Eastern: We have identified the issue on one of our database servers and corrected it. Speed and availability are returning to normal.
11:00AM Eastern: We are experiencing performance issues and potential partial outages with our primary application, API and storefront servers. This is currently being investigated.
|10/19/2020||Status||We've identified a great new system for showing site status and performance (including allowing you to subscribe to updates via email) that will be implemented in December.|