17th April 2020

SureDone Primary Application AWS Outage

Our hosting provider, Amazon Web Services (AWS) experienced an approximately three hour outage on a critical component overnight, resulting in possible incomplete bulk jobs. We are determining the best approach to remediation of the issue.

From AWS:

[3:01 AM PDT] We are investigating increased error rates for send and receive operations for FIFO Queues in the US-EAST-1 Region. All other queues are operating normally.

[4:17 AM PDT] We have identified the cause of the increased error rates for send and receive operations for FIFO Queues in the US-EAST-1 Region and continue to work towards resolution. All other queues are operating normally and newly created FIFO queues will work without error.

[5:07 AM PDT] Between 2:01 AM PDT and 5:07 AM PDT we experienced increased error rates for send and receive operations for FIFO Queues in the US-EAST-1 Region. The issue has been resolved and the service is operating normally.